Category Archives: authentication

Another reason as to why an user’s SalesForce login may fail

This week I got an issue report from a user saying that the password was not working anymore.

I’ve had reset the password, which makes SalesForce email a link to the user to accept a new password and allow the user in.

Then the user reported that it had happened again.

I was starting to think that the user must have had an account with a different org but, fortunately, this time, the user volunteered to send a screenshot:

The relevant detail on the screen is the DOT between the names on the email address.

The user’s actual email has an UNDERSCORE so the wrong email was being used.

It is easy to miss such a minuscule detail and waste a lot of time looking for the problem elsewhere.