Category Archives: windows

Fixing Word document printing from SalesForce

Some users will have a different configuration in their desktops that will prevent printing a Word document attached to a SalesForce contact.

Below is the typical error when the user attempts to open the attachment and then print:

A solution that worked for one of my users is from this Microsoft link:

A new application window opens when you try to view an Office 2010 document in Internet Explorer 7 or in Internet Explorer 8

This Microsoft page has a convenient button that allows the user to implement the fix with no technical knowledge:

 

Once the fix is applied, all Microsoft Office documents (including Word) will open within the browser and the user can then click on the browser’s Print icon on the upper right corner:

If users prefer to get to the print dialog first, they can click on the down arrow:

If however, this fix doesn’t work, another Microsoft link promises to reverse the change: http://support.microsoft.com/kb/162059

Another item to look for is whether printing from the internet is disabled on the user’s desktop.

This option is seen on the following registry setting: HKEY_CURRENT_USERSoftwarePoliciesMicrosoftInternet ExplorerRestrictions

There should be an entry named “NoPrinting” with value 1, which should be changed to 0.

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